Returns & Claims
We’re sorry your order didn’t work out. Here’s how to easily request a return or file a claim.
Return Policy Overview
You have 30 days from delivery to request a return.
Items must be unused, in their original packaging, with all tags attached.
Once we receive and inspect your return, we’ll process your refund within 14–30 days.
You’ll get an email confirmation when your refund is issued.
Please note: Return shipping is at your own expense unless the product is defective or incorrect. In such cases, contact us first—we will provide a prepaid return label.
Step-by-Step Guide (Alternative Method)
If you’d prefer, you can also initiate your return through your account:
Log in to your account and go to My Account → Get Support.
Select Returns / Refunds as your ticket type.
Enter your order number and a brief reason for your return.
Hit Submit.
We’ll contact you within 24 hours with next steps.
What if you have a complaint?
If your issue isn’t strictly a return or refund—e.g. product is faulty—choose General / Complaint in the same “Get Support” form and we’ll guide you through warranty or repair options.
See our full Returns, Refunds & Withdrawal Rights in Section 5 of our Terms & Conditions
